DocPoint Solutions takes pride in providing a high level of support to our clients. Our standard or business hour, support coverage is 8:30am to 5:00pm local time, Monday thru Friday (except for holidays). Support requests received during these hours will be responded to and worked on during these business hoursRequesting Support
All support requests will involve opening a ticket and gathering customer information and information about the request needed for initial diagnosis and classification. Based on the diagnosis, the representative will determine the most qualified person for resolution and confirm the priority level based on the impact and urgency of the request.