DocPoint Solutions brings a unique value proposition to the ECM space premised on the proposition that content flow across an organization can be the difference between business success and failure.
We believe that ECM solution design must work backward from your goals and objectives and fully contemplate your business strategies, requirements, processes and workflows. We further believe that solutions must address challenges holistically rather than individually, and that technology should not drive how you do business. Technology should adapt to your processes to achieve maximum efficiency.
Within this framework, we see our role as your trusted SharePoint consultant, advisor and integrator. We employ a three-phase Needs Analysis Process to analyze operations and derive an optimal solution design. In Phase 1, we define the “as-is” status of business processes and identify the workflows with the greatest ROI potential using stakeholder analysis, cost-benefit analysis and infrastructure assessment. In Phase 2, we delineate the solution objectives and recommend process improvements derived through GAP and efficiency analyses. Phase 3 culminates in a phased implementation plan complete with vendor solution comparisons.
Throughout the process, DocPoint Solutions remembers that organizations must operate in a real-world environment. So, we tailor our strategic technology recommendations to fit your specific budget and timeline. Then, we expertly implement, install and deploy the system; convert and migrate data; train staff; and maintain the system. At each point along the way, regular status reports keep customers apprised of progress against design, execution and acceptance milestones.
Our role does not end upon system acceptance. In some engagements, our personnel continue to support clients’ ongoing content management needs after implementation, functioning as a seamless extension of their staff. For every customer, DocPoint Solutions will be there to support new or changing business technology and training requirements in whatever form they may take.