QAI Corner: Repeatable Business Processes at Work

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For the past 25 years, QAI has worked diligently to optimize its own internal processes. The team and these processes ultimately helped the company grow and continue to be profitable while becoming part of the Konica Minolta ECM BIS practice. So, it was only natural for the team to share what we have learned over the years with our teammates across the practice. While each office is different, the processes have remained similar throughout the group. Each office has baseline, repeatable processes in place and are able to add to those processes as customers ask for new options.

Chris Swidersky, technical director, QAI, said, “We are always trying to create living, repeatable processes that work from one place to the next that only require small enhancements to work with a custom solution. It is similar to the repeatable processes on a car assembly line. The base process of building the car is the same for each car; however, it has the flexibility to customize each car with any number of options.”

The effect of implementing even one repeatable process can be dramatic for your business.

For example, if staff functions within your business are siloed so that only one person within your organization is trained to do a certain aspect of a process, then when that individual goes on vacation or are sick, projects would be placed on hold until they returned. By implementing a “train the trainer” process, staff members would be trained on each aspect of a project. This one process improves efficiency and increases work capacity—leading to increased revenue and business growth.

In addition to working with our clients to implement repeatable processes, internally the Konica Minolta ECM BIS team continues to create, and then optimize, repeatable business processes across all our offices to increase efficiency and ensure each client receives the highest quality solutions.