Donald Lauer

IT Web Development & Portal Manager Ciena

Based upon pressure from the customer and account team management, we needed to find a way to streamline our engagement processes further. Our current method of using disparate platforms, Excel spreadsheets and emails to track the sales process from initial bid, through purchase order and equipment delivery proved to be too slow. We needed to get faster. So, when Ciena was asked to reduce our delivery time for a large European telecommunications company by more than 45 percent, we brought in DocPoint Solutions to help us develop workflows and custom lists using Nintex within our current SharePoint environment.

Through partnering with DocPoint we have learned that their team is more than just experts in Nintex and the use of SharePoint. They continually worked with us to review and document the business processes that, while being used successfully, were not clearly defined. Their willingness to be business partners as well as technical experts has been reassuring.