When we implemented SharePoint in 2013, we wanted to make it Service Enterprise capable. However, successfully developing workflows within SharePoint for an institution this large and complex would require a serious commitment from our IT resources, which were already limited. Therefore, in order to save our resources, we sought a product that would enable end-users to create very simple process automation – such as workflows and forms.
After considering different solutions we purchased Nintex from DocPoint Solutions (DocPoint). Along with the solution, we purchased Nintex’s online training videos. However, our stakeholders required a more hands-on approach so we brought in DocPoint for a three-day training program. Through working with DocPoint, our stakeholders realized the value of this solution and have gone on to increase efficiencies by creating and using Nintex workflows and forms.
It is our goal to assist offices throughout George Washington University in improving processes by giving them the tools they need to succeed. With DocPoint we have been able to break down past barriers to innovation and put face-to-face communication between IT and stakeholders. Having a responsive partner, such as DocPoint, is invaluable as we continue to roll out this solution to new offices and seek increased user adoption.