Working Together to Grow ECM Practice

Since we were acquired by Konica Minolta in September 2016, the DocPoint Solutions (DocPoint) and Quality Associates, Inc. (QAI) teams have become a true component of the larger Konica Minolta ECM BIS practice.

We continue our mission of supporting mid-size to large businesses, as well as federal agencies, while leveraging the vast resources of Konica Minolta to help support and expand our business process outsourcing (BPO) and content services (CS). In addition, our leadership teams are playing a role in the growth of the national Konica Minolta enterprise content management (ECM) practice.

Working Together To Grow A National Practice

As Konica Minolta looked to transform itself from a purely hardware provider to a solutions provider, the ECM practice was developed. Initially the practice was a regionalized offering. In the past year the sales and operations teams from across the ECM practice have worked together as one team to implement scalable, repeatable business processes. Those processes, in combination with showcasing the expertise of the employees throughout the practice, has allowed us to grow as a national organization.

We understand that as your business grows, you have less control over your information. That is why over the past year, the teams within the Konica Minolta ECM BIS have worked together to learn all the services and solutions available to current and prospective clients—giving us the capability to better analyze, understand and meet customer requirements when it comes to document control, document management and workflows. It has always been, and will continue to be, our goal to make our clients as successful as possible in achieving their business objectives by offering the right solutions to effectively manage, share and collaborate on information across the enterprise.

The Future

Like any business, as the national ECM practice grows, the scalability of our solutions and services is critical for our success. Our team continues to optimize our processes across all divisions in order to continue to deliver solutions that are based on our clients current and future business needs—no matter how small or large the operation.