DATE: Wednesday, June 28, 2023
TIME: 11AM EST
The mission of public sector services is often defined as serving the people, by the people. Automation delivers greater productivity and satisfaction at work, which benefits the employee, the organization, and the citizen. Please join us as we cover these essential topics:
- What is automation and why should I use it?
- We will share (3) examples of how Automation delivers better service: HR Employee Onboarding, Customer Call Center, and Supply Chains
- Best practices, key considerations, and how to get started!
DocPoint Solutions invites you to this informative session to share ideas on how to deliver better service with Automation. While the focus is on the public sector, the concepts and issues we discuss are relevant to all organizations, whether public or private.
Meet our speakers
VP, Intelligent Information Management and Automation at Konica Minolta
Heather is an ex CIO from Columbia University Law School and a Senior IT Executive at KPMG, responsible for global internal technology platforms. More recently she has been an Executive IT Consultant with extensive experience providing C-level transformation mapping and digital business strategies to Enterprises, Higher Education and Government, utilizing Intelligent Automation and IT Service Management approaches (i.e., ITSM, ITAM, ITOM, SAM, HAM).
Director of Operations at DocPoint Solutions
Scott is the director of operations for DocPoint Solutions. In his current role, he overseas all aspects of information technology management and control, including staff development and supervision, budget preparation and management, resource management, and strategic IT planning and acquisition. With a focus on customer relationship management, he ensures the on-time and within-budget delivery of DocPoint Solution’s largest, most complex and most strategic projects.